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Cigna Healthcare (medical) and Evernorth Behavioral Health use separate systems, and an update made in one doesn't reach the other. This module helps you work out which network you're in, then shows you the exact portal, phone line, or form to use.
A credentialing service typically charges $50 to $150 for each update it submits to a carrier. This module covers every update you'll make with this carrier, for one price.
What's inside
How to tell which network you belong to
Step-by-step: updating with Cigna Healthcare
Step-by-step: updating with Evernorth Behavioral Health
Which fields each channel handles, and processing timelines
How to follow up, contact information, and TIN change steps
Quick-reference checklists and common mistakes
15-page PDF. Instant download.
Add-on to the Provider Demographic Update Guide, which is required
Cigna Healthcare (medical) and Evernorth Behavioral Health use separate systems, and an update made in one doesn't reach the other. This module helps you work out which network you're in, then shows you the exact portal, phone line, or form to use.
A credentialing service typically charges $50 to $150 for each update it submits to a carrier. This module covers every update you'll make with this carrier, for one price.
What's inside
How to tell which network you belong to
Step-by-step: updating with Cigna Healthcare
Step-by-step: updating with Evernorth Behavioral Health
Which fields each channel handles, and processing timelines
How to follow up, contact information, and TIN change steps
Quick-reference checklists and common mistakes
15-page PDF. Instant download.
Add-on to the Provider Demographic Update Guide, which is required